Frequently asked questions

Thinkific is an online platform for creator educators that allows you to create, market, and sell courses, communities, memberships, digital downloads, coaching, webinars, and other digital products.

You can easily sell to both consumers and other businesses (B2B and B2C) using intuitive, easy-to-use tools and AI assistance. With Thinkific, you can design an engaging, customized learning experience, manage students, track progress, and handle payments and selling, all in one place.

Thinkific was designed to get your online education business up and running without any advanced technical experience.

You don’t need to be a developer to build your site and online courses.

With AI tools like the Course Outline Generator, onboarding prompts, and step-by-step guidance, you can quickly create and launch your online learning business.

Yes. You can upgrade, downgrade or cancel your account at any time from within your site dashboard.

No, you don’t need a separate web host. Thinkific hosts your site and even manages your payments and e-commerce, allowing you to focus on growing your business. 

No, Thinkific doesn’t have a built-in marketplace.

Rather than forcing you to compete for eyeballs with all other users, we offer you complete control over your own branded website. This allows you to market and sell your digital products and learning experiences directly to your audience.

Definitely!

While Thinkific does allow you to build an entire website, you can choose to use the platform for digital learning product creation alone.

So you can use Thinkific as the education portion to complement your existing website, whether it's custom built or created on a CMS like WordPress.

Either way, you'll be able to create a fully integrated and seamless experience, from your domain and URLs to the visual branding. Your audience will see your courses, digital downloads, and other learning products alongside your main site as one holistic ecosystem.

Thinkific offers its own custom-built, Stripe-powered payment processor: Thinkific Payments, which allows you to manage payments and subscriptions, and run reports all in one place, without relying on third-party processors.

Thinkific also supports Stripe and PayPal as payment gateways – third-party payment gateway fees will apply if you are based in a Thinkific Payments supported country.

Full e-commerce payment processing is included. We accept all major credit cards with a simple and secure checkout, and you receive instant access to your funds in your account.

We provide an SSL certificate to help ensure that all your data and customer information is secure. Note that transaction fees may apply if you are using third-party payment processors and based in a Thinkific Payments supported country 

Beyond subscription costs, for customers in Thinkific Payments supported countries who are processing payments on Stripe, a third-party payment gateway fee will be charged per transaction on all sales processed through Stripe.

This fee varies per plan type – learn more here. Customers processing payments on Thinkific Payments will not incur this fee. There are also standard processing fees from Stripe and PayPal.

TCommerce is Thinkific’s integrated payments and selling solution, powered by Stripe, designed to help you sell more and save time.

With features like:
- Order Bumps
- Buy Now, Pay Later options
- Gifting
- Group Orders
- Automation tools like Smart Credit Card Retries
- Incomplete Purchase Reminders (abandon cart)

TCommerce is designed to boost revenue and streamline administrative tasks with automated sales tax solutions, bookkeeping integrations, and comprehensive reporting and analytics. By using Thinkific Payments as your payment processor, you'll have access to all the tools on TCommerce for free, allowing you to manage payments, subscriptions, and sales without relying on third-party processors.

Absolutely, you can use a custom domain for your Thinkific site to align with your brand and provide a seamless experience for your audience. You can easily connect your existing domain or purchase a new one directly through Thinkific.

Thinkific provides a comprehensive suite of marketing tools to help you grow your audience and increase sales. These include:

- built-in Email Marketing
- customizable Landing Pages
- powerful Site Builder
- advanced CSS/HTML editing capabilities.

You can connect your existing website, use a custom domain, and remove Thinkific branding for a fully branded experience. Additionally, you can create members-only website sections to offer exclusive content, and leverage analytics integrations to track performance.

With these tools, you have everything you need to effectively market and sell your courses and digital products.

Spaces allow you to create distinct areas within your Thinkific Community, each with its own topics, discussions, and member access. This helps you organize content, foster engagement, and build a stronger community around your courses and learning products.

Yes, Thinkific supports multiple languages, allowing you to create and deliver courses in various languages to reach a global audience. You can also customize your site’s language settings and student communication to provide a localized experience.

SCORM is available on Thinkific’s Plus plans. You can create engaging, interactive learning experiences with games, choose-your-own-adventure paths, and simulations through SCORM courses, while seamlessly integrating your learning content onto Thinkific.

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Thinkific really is the best in the business. Since building my course with them, I went from working with 10 clients at a time to being known and found by millions of people.

Sunny Lenarduzzi
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